XLINK Legal
Refund & Cancellation Policy
Last updated: 11 February 2026
This policy applies to bookings made through the XLINK platform, whether online or via WhatsApp.
1. Before a quote is accepted
- Requests can be cancelled at any time free of charge before you accept a quotation.
2. After a quote is accepted
- Courier, Ride and Rent bookings: free cancellation up to 24 hours before the scheduled start; later cancellations may be charged up to one day's rate or the Provider's reasonable mobilisation costs.
- Cargo, Movers, Trucks and Business bookings: free cancellation up to 48 hours before the scheduled start; later cancellations may be charged the Provider's documented mobilisation and positioning costs.
- If a Provider cancels or fails to show, any deposit is refunded in full and we will try to reassign your booking at the agreed price.
3. Refund processing
- Approved refunds are returned to the original payment method within 7–10 business days.
- To request a refund, contact booking@xlinkhq.com or WhatsApp +255 723 559 384 with your booking reference.
Questions about these policies? Email booking@xlinkhq.com or WhatsApp +255 723 559 384.