XMotors Legal
Refund & Cancellation Policy
Last updated: 11 February 2026
This policy explains when payments made to XMotors can be cancelled or refunded.
1. Parts & oils
- Orders may be cancelled free of charge before dispatch.
- Unused items in original packaging may be returned within 14 days of delivery for a refund to the original payment method. Return shipping is the buyer's responsibility unless the item was incorrect or defective.
- Refunds are processed within 7–10 business days of receiving and inspecting the returned item.
2. Vehicle purchases & imports
- Deposits for vehicle imports become non-refundable once the vehicle has been purchased at auction or from the supplier on your behalf.
- If we are unable to secure the agreed vehicle, your deposit is refunded in full.
- Cancellation after purchase but before shipping may incur auction, storage and administration costs which will be deducted from any refund.
3. Service bookings
- Service bookings can be rescheduled or cancelled free of charge up to 24 hours before the appointment.
- Vehicle rental bookings are handled by our XLINK division; rental cancellations and refunds follow XLINK's booking terms.
4. How refunds are paid
- Refunds are made to the original payment method and in the original currency. Bank and exchange-rate differences are outside our control.
- To request a refund, email info@xmotorspro.com with your order reference.
Questions about our policies? Contact info@xmotorspro.com or WhatsApp +255 742 281 021.